Conflict management in the professional activities of a physician
https://doi.org/10.17021/2712-8164-2024-4-06-13
Abstract
The article considers the urgent problem of increasing conflict situations in the professional activity of a doctor, namely, conflicts between patients and health workers in the process of providing medical care. The effectiveness of the professional activity of a health worker directly depends on professionally significant qualities, including how well the health worker builds communicative interaction with patients, their immediate social environment, colleagues, and management. The purpose of providing a complete review is to analyze the materials of domestic and foreign studies on conflict management in medical activities. The search for materials on this problem was carried out in the scientific electronic library (SEL) eLIBRARY.RU (https://elibrary.ru/defaultx.asp) and in the Science Direct search system, which includes publications indexed in the Scopus and Web of Science databases. The main objective reasons and subjective factors of conflict occurrence in the conditions of medical care of the population are considered. Based on the results of systematization of the received information, ways of conflict resolution in medical activity are proposed, the necessity of formation of skills of methods of effective partnership interaction with patients and colleagues, competencies of the doctor in the field of psychological and pedagogical activity is shown.
About the Authors
M. A. Shapovalova
Astrakhan State Medical University
Россия
Россия
Marina A. Shapovalova, Dr. Sci. (Med.), Professor, Vice-Rector, Head of the Department
A. S. Abdullaeva
Astrakhan State Medical University
Россия
Россия
Aliya S. Abdullaeva, Cand. Sci. (Psychol.), Associate Professor
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Review
For citations:
Shapovalova M.A., Abdullaeva A.S. Conflict management in the professional activities of a physician. Title. 2024;5(4):6-13. (In Russ.) https://doi.org/10.17021/2712-8164-2024-4-06-13
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